Privacy Policy

Table of Contents

Gem Visa Services (“we,” “us,” or “our”) is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and disclose your personal information, as well as your rights to access and control it.

Collection of Personal Information

We collect personal information directly from you where reasonable and practicable. The types of personal information we may collect include:

  • Your name, contact details (e.g., email, phone number), and address.
  • Date of birth, gender, and identification documents (e.g., passport, driver’s license).
  • Financial details (e.g., bank account or payment information) for billing purposes.
  • Any information you provide to us in applications, forms, or correspondence.

Wherever practicable, we provide you the option of interacting with us anonymously or using a pseudonym. However, certain services may require identification.

Purpose of Collection

We collect personal information to:

  • Provide services such as education counseling and visa applications.
  • Process payments and manage accounts.
  • Communicate with you and respond to inquiries.
  • Comply with legal obligations and regulatory requirements.

We will notify you at or before the time of collection about why we are collecting your information and any third parties involved.

Use and Disclosure of Personal Information

We use your information only for the purposes outlined above. We do not disclose your information to third parties except:

  • As required by law or with your consent.
  • To service providers engaged by us to assist with our operations (e.g., IT, marketing, or legal support).
  • If disclosure is necessary for legal proceedings or regulatory compliance.

If your information is disclosed to an overseas recipient, we will inform you about the countries involved and take reasonable steps to ensure your information is treated in accordance with the APPs.

Direct Marketing

We may use your personal information for direct marketing purposes to inform you of services or offers that may be of interest. You may opt-out of receiving direct marketing communications at any time by contacting us or using the unsubscribe option provided in our communications.

Data Quality and Security

We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, up-to-date, and complete. We also implement appropriate security measures to protect your information from unauthorized access, loss, misuse, or modification.

Access and Correction

You have the right to request access to or correction of your personal information. To do so, please contact us using the details below. We will respond to your request within a reasonable time frame.

Government Identifiers

We do not use government-related identifiers, such as Medicare or tax file numbers, as our primary means of identifying you unless required by law.

Cross-Border Disclosure

In cases where your personal information is disclosed to overseas recipients (e.g., for processing visa applications with foreign entities), we will ensure the receiving party complies with the APPs or comparable privacy laws.

Complaints

If you have a complaint about how we have handled your personal information, please contact us directly. We will investigate your complaint and respond promptly. If you are not satisfied with our resolution, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Updates to this Policy

We reserve the right to update this Privacy Policy as needed. Any changes will be posted on our website, and where appropriate, we will notify you directly. Please review this policy periodically to stay informed.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Gem Visa Services
Email: info@gemvisaservices.com
Phone: +61 493 439 869
Address: Perth 6000, WA